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support / service

FAQ

How do I open an IT service request?

There are 2 ways to open a service request:

  • Navigate to the color wheel in your system trey > double click > select tickets > “New Ticket”
  • Click on the Life Preserver above and select “Support Request Form”
  • Call us! (502) 254-5200

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Important Security Update

Microsoft is enforcing new security standards that will impact applications using older sign-in methods, including 'scan to email'. Please review the required actions to ensure your services continue without interruption.

This change will be enforced by Microsoft by the end of August 2025.